For users of “ OJS Hosting Advanced Pro” or “ OJS Hosting Ultimate Pro” services, our OJS support service comes complimentary.

Annual Comprehensive Support

Comprehensive support package tailored specifically for Open Journal Systems (OJS) users.

Our commitment is to provide robust assistance, ensuring your journal functions seamlessly while focusing on its growth and development.

What’s Included:

Foundational Support:

  • Email, phone, Whatsapp, Telegram and live support.
  • Access to a dedicated support desk for continuous assistance.

Regular Monitoring and Review:

  • Routine performance reviews of your journal.
  • Identification of issues with consistent follow-up for resolutions.

Timely Updates and Backup:

  • Regular and timely updates for OJS and its extensions.
  • Data backup and restoration support.

Reporting and Enhancement Recommendations:

  • Detailed performance reports and enhancement suggestions.
  • Recommendations and strategies for journal improvement.

Expanded Troubleshooting:

  • Advanced troubleshooting and solutions for complex issues.
  • Quick response times during urgent situations.

Personalized Consultation and Training:

  • Specialized advisory sessions on OJS usage.
  • Staff training and guidance.

Our all-inclusive support package amalgamates a spectrum of services tailored to meet your journal’s diverse needs. Experience seamless operations, unparalleled assistance, and growth-oriented strategies with our comprehensive support.

QUICK SUPPORT

Looking for prompt assistance to tackle a specific issue without the commitment of an annual plan? Our Quick Support Package is tailored for you!

Installation and Setup Services:

  • Installation of OJS on a web server.
  • Migration of existing journals to the OJS platform.
  • Moving/Migrating a journal from one server to another.

Customization and Integration Services:

  • Customization of the OJS interface.
  • Crossref Integration.
  • DOAJ Integration.
  • Plugin integration.
  • Theme integration.

Technical Support and Maintenance Services:

  • Technical support for OJS.
  • Data migration.
  • Performance optimization.
  • Security.

Journal Management Services:

  • Support for multi-lingual journals.
  • Merging an OJS journal with another.
  • Migrating articles from WordPress to OJS.

Specialized Services:

  • OJS Character Encoding Services: Fixing Text Display Issues.


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